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"Stafford & Chan has worked with our group since 2002, in Singapore as well as Hong Kong.

Stafford & Chan has taken a personalized approach to our business, by envisioning our competitive surroundings. Knowing our past, Stafford & Chan takes a step-by-step approach through different training modules to upgrade our customer service level and implements instrumental tools to monitor the service. This was done while all staff have enjoyed the classes, and have repeatedly requested for more training.

In addition, the cultural background and professional experiences of Stafford & Chan allow them to gain great confidence from any staff member at any level. Stafford & Chan allows great attention to details with all staff, and no questions remain unanswered or are too complicated to be addressed. The staff are at ease and are willing to learn and adapt.

Stafford & Chan is a part of our future strategy to remain competitive through high customer service level as well as staff development.

We highly recommend their services."

Jan Skovgaard, Managing Director
Weiss-Rohlig Hong Kong Ltd.
 

"Hi Sharlyn,

I attended ‘Building A Professional Image’ last Thursday at the York Hotel and I've been meaning to write to let you know what an impact you've made on me.

Throughout my career, I've always prided myself in my work and my thinking is that Senior Management will see that and recognise me accordingly.Up until last Thursday, my idea of ‘Professional Image’ is to wear whatever I like to work - often too casual, revealing and unappropriate.

And it was during your introduction of the ‘Contents’ of the course that I received the greatest enlightenment.  Your description of how a Professional Image gives a person a competitive edge and communicates a message of oneself that truly woke me up!  I am now acutely aware of the messages I am ‘silently’ communicating and it has given me a whole new perspective to how I view my own image, as well as that of others.

Throughout the day, you inspired me with many things you said.  I like the way you introduced yourself: your work, your role as a mother and your passion.  It speaks volumes of who you are as a person and I felt you presented it excellently.  I especially liked it when you said we are role models for our children.  I have 3 young children and I made a decision that since I learnt so many useful tips at your course, I shall impart them to my children by modelling the right behaviour for them.  Wish me luck!

And your perspective of ‘small talk’ as a way of getting to know people and being connected challenged my negative perceptions. I will now endeavour to make a game out of it and see it as an opportunity to learn something new and have fun doing it!

I sincerely feel that what you’re doing has a great impact on your participants, you’re changing the world – one person at a time!

Here’s a heartfelt ‘THANK YOU’ from an appreciative participant:
YOU are an EXCELLENT teacher and a truly INSPIRING person!

Have a great week, Sharlyn."

Sharon Woo

Manager (Section Head)
Training & Education Department
Prudential Assurance Company Singapore (Pte) Ltd
10 Eunos Road 8 #08-01A
Singapore Post Centre
Singapore 408600
Tel: 6845 3336
Fax: 6842 4786
 

"Dear Shradha,

It was good to hear from you. Thank you so much for your suggestions – we will implement each of them.

My field force and I have been really impressed by the professionalism of your company and the entire training module that you follow. What struck me the most was your level of involvement and follow through even after all the training sessions were over. The fact that you thought of all the suggestions that you have listed in your email points to Stafford & Chan’s high levels of engagement with its clients and a genuine desire to help the client achieve its goals.

Thanks!"

Warm regards,
Pallavi Misra

Training & Development Manager
Hindustan Unilever Limited
India