About Us  |  Training  |  Consulting  |  Coaching  |  Licensing  |  Books  |  Press Media  |  Newsletter  |  Enquiries  |  Contact Us  |  Home
  Introduction
  Methodology
  Corporate Image & Grooming
  Persuasive Presentation Skills
  Customer Service
 
Quality Customer Service
6 Star Service Excellence
Customer Contact Skills
Projecting a Positive Corporate Image
Telephone Techniques
Managing Conflict
Interpersonal Skills
Effective Office Administration
  Business & Report Writing
  Interpersonal Communication
  Motivation & Leadership
  Language & Speaking Excellence
  Team Building
  Creative Thinking
  Negotiation Skills
  Coaching & Mentoring
  Managing People for Win Win Results
   

 
   
  Objective

Responding to the Prime Minister’s call for service excellence, the programme is designed to raise awareness and boost performance in the following service values and behaviours:
 
sell with service attitude rather than vendor mentality
uncover and create customer needs through active listening
show passion in product presentation
go the extra mile with a personal touch
be creative and empathetic in dealing with complaints
be proactive and constructive in service recoveries

 

 
  Format
A 4 day programme

Contents
The programme contains four sessions of one day each. Participants may choose to attend all four sessions. They may also choose to attend any combination of session. The four sessions include:
Six-star service intelligence
Projecting a winning image
Master professional phone service
Influence your customer via writing