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Format
A 1 day or 3 hours programme
Optional: Pretest, Post-test and On-the-job
training
Contents
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Projecting a positive telephone image |
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How do you rate? |
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Professional telephone standards |
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The importance of clear speech
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Using the quality of your voice |
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Tone, pitch and volume |
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The power of words and language |
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Voice mail |
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Handling difficult and angry callers |
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Telephone courtesy and handy hints |
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