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  Business Etiquette
  Business & Report Writing
  Coaching & Mentoring Skills
  Communication Skills
 
Language Excellence
Voice Image
Making Announcements
Cross Cultural Communication
Cross Generation Communication
  Creative Thinking
  Cross Cultural Etiquette
  Customer Service
  Dressing to Influence
  Enhancing Client/ Customer Experience
  Interpersonal Communications
  Managing Crisis & Change
  Managing People for Results
  Motivation & Leadership Skills
  Negotiation Skills
  Networking Skills
  Presentation Skills
  Consultative Selling Skills
  Team Building
  Think on Your Feet
   

 
   
  Objective

 
  "Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it" — George Orwell
 
     
  Programme Contents

 
  Understanding the Generations  
  Motivations and Aversions  
  Business model for Workplace Success  
  Key to the Company’s Future (Part 1) – Mentoring the Baby Boomer Mentors  
  Key to the Company’s Future (Part 2) – Coaching the Gen X Coaches  
  Key to the Company’s Future (Part 3) - Going with the Gen Y Go-getters  
  Case Studies  
  Format

 
  A 1day or 2 day workshop  
     
  Benefits:

 
  Discover the mindset and motivations of different age groups, to achieve communication excellence  
  Work effectively and productively in a multi-generational context  
  Adopt skills, techniques, attitudes and behaviours to provide an atmosphere of trust, respect and support between colleagues and clients of all ages  
  Ensure long term continuity of company-specific knowledge and skills by mentoring and coaching the juniors  
  Enhance work-life satisfaction and thus increase creativity, morale and reduce turnover.  
  Adopt the appropriate styles and format of giving and receiving feedback