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Format
A 1 day or 2 day programme
Contents
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Linking individual identity to team goals |
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Understanding conflict |
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Handling conflict |
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Managing emotion |
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Developing rapport in conflict situations |
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Avoiding aggressiveness |
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Being assertive |
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Empathetic listening |
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Conflicting management styles |
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Positive attitudes in dealing with stress |
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Dealing with different personalities |
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Dealing with difficult people |
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Moving from an emotional to rational state of
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