.: Stafford & Chan: Corporate Training, Consulting & Coaching:.

Introduction

Methodology

Corporate Image & Grooming

Persuasive Presentation Skills

Customer Service

	Quality Customer Service
	6 Star Service Excellence
	Customer Contact Skills
	Projecting a Positive Corporate Image
	Telephone Techniques
	Managing Conflict
	Interpersonal Skills
	Effective Office Administration

Business & Report Writing

Interpersonal Communication

Motivation & Leadership

Language & Speaking Excellence

Team Building

Creative Thinking

Negotiation Skills

Coaching & Mentoring

Managing People for Win Win Results

Objective

Knowing your work well is only half-way to being professional. You gain respect from others with both your technical competence and interpersonal skills.

Effective interpersonal skills open doors for better understanding, stronger support and more fun among people.

In this programme:

	Improve communication skills amongst superiors, peers, subordinates and customers

	Develop the ability to relate and co-ordinate information more effectively

	Achieve prompt action

	Emphasise the need to be a role model to others by practicing the standard expected of others

	To practice "feel good" communication skills to build relationships positively.

Format
A 2 day programme

Contents

	Team communication
	Understanding group dynamics
	Presenting a message
	Motivating people
	Developing rapport
	Giving and getting feedback
	Communicating laterally and horizontally
	Listening effectively
	Overcoming communication barriers in face-to-face situations
	Handling conflict
	Understanding personalities