|
|
 |
|
|
| |
Format
A 2 day programme
Contents
 |
The changing role of the administrative
assistant |
|
|
Office management is teamwork |
|
|
Time planning |
|
|
Controlling workstations |
|
|
Establishing a filing system |
|
|
Effective communication |
|
|
The business of listening and clarifying |
|
|
Projecting a positive corporate image |
|
|
Verbal & non-verbal communication |
|
|
Dressing for success |
|
|
Body Language |
|
|
Greeting to convey a positive corporate image |
|
|
Courtesy & business etiquette |
|
|
|
|
|
|
|
|
|
