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Objective
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"Think like a wise man but communicate in the language of the people" - William Butler Yeats
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To improve interactions, strengthen bonds and communicate effectively with both clients & co-workers |
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Programme Contents
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Communication Overview of the 3Vs |
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Communication Flow |
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Communication Barriers |
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Body Language |
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Active Listening Skills |
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Voice Image |
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Positive & Focused Language |
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Effective Writing |
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Handling Difficult Questions |
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Constructive & Effective Feedback
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