.: Stafford & Chan: Corporate Training, Consulting & Coaching:.

Interpersonal Communication

	Interpersonal Skills
	Effective Interviewing Skills
	Cross-Cultural Communication
	Managing Conflict
	Managing Crisis & Change
	Networking

Objective

To practice a systematic approach to a crisis situation.

By the end of the programme, participants would have learnt to:

	Successfully analyse to respond to crisis situation

	Use a problem solving approach

	Successfully implement solutions using change management process

Format
A 2 day programme

Contents

	Crisis situations in perspective
	Understanding the 5 step approach
	The 5 step approach in action
	Implementing solutions and change
	Understanding resistance to change
	Implementing change: Force field analysis
	Integrating change solutions into your overall strategy
	Analysis of actual cases and group practice