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  Business Etiquette
  Business & Report Writing
  Coaching & Mentoring Skills
  Communication Skills
  Creative Thinking
  Cross Cultural Etiquette
  Customer Service
 
Telephone Techniques
Managing difficult Customers
Writing for Customer Service
Service Across Cultures
  Dressing to Influence
  Enhancing Client/ Customer Experience
  Interpersonal Communications
  Managing Crisis & Change
  Managing People for Results
  Motivation & Leadership Skills
  Negotiation Skills
  Networking Skills
  Presentation Skills
  Consultative Selling Skills
  Team Building
  Think on Your Feet
   

 
   
  Objective

 
  “Those who write clearly have readers, those who write obscurely have commentators” - Albert Camus

To develop professional skills, that will enable them to hook the readers' attention, to add impact and to get results
 
     
  Programme Contents

 
  Communication Overview  
  Positive Image via Written Communication  
  Reader-Friendly Tools Overview  
  Communication via E-mail  
  Practice Using Reader-Friendly Tools  
  Effective Letter Writing – Structure & Review  
  Effective Letter Writing – Edit & Practice  
  Taking Minutes  
  Methods of Reporting  
  Use of Graphic Elements
 
 
  Format

 
  A 2 day workshop  
     
  Benefits:

 
  Analyzing audience focus  
  Structuring relevant content  
  Choosing factual and tactful words  
  Presenting with user-friendly formats  
  Producing a refined message