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  Business Etiquette
  Business Writing
  Coaching & Mentoring
  Communication Skills
  Customer Service
 
Enhancing Client/Customer Experience
Managing difficult Customers
Service Across Cultures
Saying It Right
Telephone Techniques
Writing for Customer Service
  Dressing to Influence
  Interpersonal Communications
  Leadership Skills
  Presentation Skills
  Consultative Selling Skills
  Team Building
  Think on Your Feet
   

 
   
  Objective

 
  “Those who write clearly have readers, those who write obscurely have commentators” - Albert Camus

To develop professional skills, that will enable them to hook the readers' attention, to add impact and to get results
 
     
  Programme Contents

 
  Communication Overview  
  Positive Image via Written Communication  
  Reader-Friendly Tools Overview  
  Communication via E-mail  
  Practice Using Reader-Friendly Tools  
  Effective Letter Writing – Structure & Review  
  Effective Letter Writing – Edit & Practice  
  Taking Minutes  
  Methods of Reporting  
  Use of Graphic Elements
 
 
  Format

 
  A 2 day workshop  
     
  Benefits:

 
  Analyzing audience focus  
  Structuring relevant content  
  Choosing factual and tactful words  
  Presenting with user-friendly formats  
  Producing a refined message