.: Stafford & Chan: Corporate Training, Consulting & Coaching:.


	Business Etiquette

	Business Writing

	Coaching & Mentoring

	Communication Skills

	Customer Service

	Dressing to Influence

	Interpersonal Communications

	Leadership Skills

	Presentation Skills

	Consultative Selling Skills

	Team Building

	Think on Your Feet


	Objective
	"One customer, well taken care of, could be more valuable than $10,000 worth of advertising" *- Jim Rohn* A customer may forget everything you tell them, however they will always remember the experience. Keep your customers coming back!

	Programme Contents
		Beliefs and Attitudes and its Impact on Service
		Prepare the Mindset– Guiding Principles
		Welcome the Customer
		Observe, Explore and Approach the Customer
		Get to Know the Customer and What They Want
		Present the Product/Solution/Services
		Close the Experience/Sale
		The Goodbye


	Format
	2-3 Days, can also be done in half day modules

	Benefits:
	The techniques you learn include;
		Setting intentions,
		Visualizing success
		Building rapport by matching language
		Tone and pace of voice
		Perceptual positioning by putting themselves in the customer’s shoes
		Identify a customer’s buying strategy