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  Objective

  
 
"Change your thoughts and you change your world”
 - Norman Vincent Peale

To practice a systematic approach to a crisis situation
  
     
  Programme Contents

  
  Bridge Building (Initial Exercise)  
  Understanding Change  
  Accepting Change  
  Motivation  
  Active Listening & Managing Emotions  
  Empathy & Gaining Cooperation  
  Going Live  
  Managing Different Situations  
  Debrief & Moving Forward
 		  
  Format

  
  1 day or 2 day workshop  
     
  Benefits:

  
  Successfully analyze to responses to crisis situations  
  Use a problem solving approach  
  Successfully implement solutions using a change management process