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  Business Etiquette
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  Communication Skills
  Customer Service
  Dressing to Influence
  Interpersonal Communications
 
Communicating Across Cultures
Managing Conflict
Managing Crisis & Change
Networking Skills
Negotiation Skills
  Leadership Skills
  Presentation Skills
  Consultative Selling Skills
  Team Building
  Think on Your Feet
   

 
   
  Objective

 
  Effective interpersonal skills open doors for better understanding, stronger support and more fun among people

To enhance both personal and organizational development.  The participants will improve their self-awareness for communication impact
 
     
  Programme Contents

 
  Overcoming Communication Barriers  
  Verbal Communication  
  Building Rapport  
  Personality Analysis  
  Communication Strategies  
  Active Listening Skills  
  Handling Difficult Situations  
  Healing Conversations  
  Getting & Giving Feedback  
  Influencing Others
 
 
  Format

 
  1 day or 2 day workshop  
     
  Benefits:

 
  Improve communication skills amongst superiors, peers, subordinates and customers  
  Achieve prompt action  
  To practice "feel good" communication skills to build relationships positively