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Objective
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"Change your thoughts and you change your world”
- Norman Vincent Peale |
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To practice a systematic approach to a crisis situation |
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Programme Contents
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Bridge Building (Initial Exercise) |
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Understanding Change |
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Accepting Change |
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Motivation |
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Active Listening & Managing Emotions |
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Empathy & Gaining Cooperation |
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Going Live |
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Managing Different Situations |
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Debrief & Moving Forward
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Format
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1 day or 2 day workshop |
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Benefits:
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Successfully analyze to responses to crisis situations
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Use a problem solving approach |
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Successfully implement solutions using a change management process
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