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  Objective

Negotiation takes place everywhere and every time in a dynamic environment. You may have the necessary know-how to perform a task effectively but may not have the necessary skills to navigate the issues and concerns with people.

Negotiation is not plain bargaining as some might think. A carefully planned negotiation strategy and use of creative negotiation techniques can often turn a hopeless situation into a win-win one.

Discover how to:
 
Apply the essential elements needed for effective preparation
Apply the important rules for communicating during a negotiation
Apply the collaborative negotiating process model
Apply the conflict resolution model
Know the critical success factors in negotiation

 

 
  Format
A 1 day or 2 day programme

Contents
Understanding Negotiation
Negotiating Skills
Collaborative Negotiation
Understanding Conflict
Application - Keys to Defusing Conflict