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  Business Etiquette
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  Communication Skills
  Customer Service
  Dressing to Influence
  Interpersonal Communications
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  Persuasive Presentation Skills
  Consultative Selling Skills
 
Advising with Results
  Team Building
  Think on Your Feet
   

 
   
  Objective

 
  "The fact is, everyone is in sales. Whatever area you work in, you do have clients and you do need to sell"
- Jay Abraham
 
     
  The aim of this programme is to build consultative influential communication and advisory skills  
     
  Programme Contents

 
  Getting to know the customer & building trust  
  Developing Rapport  
  Different Decision Ways  
  Questioning & Probing Techniques  
  Deep Listening Skills  
  Presenting the Solution  
  Getting Agreement  
  3 Ways to Close the Deal  
  Format

 
 

A 2 day workshop

 
     
  Benefits:

 
 
Establish trust & build rapport
 
 
Understand needs
 
 
Practice influencing style communication
 
 
Develop contextual listening
 
 
Present solid & confident solutions