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  Business Etiquette
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Interpersonal Skills
Managing Conflict
  Think on Your Feet
   

 
   
  Objective

  
 
Effective interpersonal skills open doors for better understanding, stronger support and more fun among people

To enhance both personal and organizational development.  The participants will improve their self-awareness for communication impact
  
     
 
Programme Contents

  
  Overcoming Communication Barriers  
 
Verbal Communication
 
 
Building Rapport
 
 
Personality Analysis
 
 
Communication Strategies
 
 
Active Listening Skills
 
 
Handling Difficult Situations
 
 
Healing Conversations
  
 
Getting & Giving Feedback
  
 
Influencing Others
 
  Format

  
 
1 day or 2 day workshop
 
     
 
Benefits

  
 
Improve communication skills amongst superiors, peers, subordinates and customers
 
  Achieve prompt action        
 
To practice "feel good" communication skills to build relationships positively