About Us  |  Training  |  Consulting  |  Coaching  |  Books  |  Press Media  |  Gallery  |  Enquiries  |  Contact Us  |  Home
  Business Etiquette
  Business & Report Writing
  Coaching & Mentoring Skills
  Communication Skills
  Creative Thinking
  Cross Cultural Etiquette
  Customer Service
  Dressing to Influence
  Enhancing Client/ Customer Experience
  Interpersonal Communications
  Managing Crisis & Change
  Managing People for Results
  Motivation & Leadership Skills
  Negotiation Skills
  Networking Skills
  Persuasive Presentation Skills
  Consultative Selling Skills
  Team Building
 
Interpersonal Skills
Managing Conflict
  Think on Your Feet
   

 
   
  Objective

  
 
“The greatest conflicts are not between two people but between one person and himself” - Garth Brooks

To develop conscious behaviours in problem-solving interpersonal disagreements and conflict
 
     
 
Programme Contents

  
 
Linking Individual to Team Goals
 
 
Understanding Conflict
 
 
Avoiding Aggressiveness
 
 
Being Assertive
  
 
Effective Listening Skills
 
 
Healing Conversations
  
 
Conflict management Strategies
  
 
Handling Conflict Role-play & Review
  
 
Stress Management
  
 
Personality Analysis
 
  Format

  
 
1day or 2 day workshop
 
     
  Benefits

 
 
Generating calm energy in self and others
 
 
Analyzing conflict behaviours in self and others
  
 
Building flexibility in selecting methods