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Objective
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“The secret of success in conversation is to be able to disagree withoud being disagreeable”
- Unknown
To equip participants with a greater understanding of the elements of a difficult conversation, and how to quickly identify and implement the best strategy for dealing with them. |
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Programme Contents
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Understanding difficult conversations |
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Planning outcomes and alternative strategies |
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Approaching difficult conversations with confidence |
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Managing and navigating emotional states |
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Recognizing and avoiding negative triggers
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Language skills and techniques |
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Listening, body language and hidden messages |
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Critical listening techniques and conversation control
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