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Objective
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“The difference between the right word and the almost right word is the difference between lightning and a lightning bug.”
- Mark Twain.
To equip participants with critical knowledge and essential guidelines to communicate effectively with customers. This new workshop is currently being conducted at SIA. |
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Programme Contents
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Training Focus |
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Customer Communication Role Play |
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Develop Rapport with Personal Presence |
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Saying It Right! |
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Emotional Competencies |
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Difficult and Healing Conversations |
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Conclusion and Action Plan |
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Format
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2-3 days workshop |
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Benefits:
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Project professionalism with a positive attitude |
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Clarify and articulate customer interests and expectations to ensure results |
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Be able to say 'no' convincingly |
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Deal with upset customers by managing your own emotions |
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Use language and personal presence to successfully influence customers |
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Practice "light up" communication skills to build relationships positively |
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